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Google Analytics is probably the easiest way to find out what pages
are being accessed. However I'm not sure how GA works with a secure
site that is not exposed to the internet. Maybe it just works, but
the GA code you put in your HTML pages needs to talk to the Google
borg in some way, so they can generate reports pages and so on.
But if you can get access to your web server logs from the web
server that hosts your webhelp, you can get the same information on
pages accessed. Plus with the web logs you can probably figure out
the search terms being searched for. This would be more work than
using GA, but it can probably give you more info.
By the way I assume by "search" you mean the full-text search that
gets generated with Oxygen webhelp. But since this is an internal
help system, maybe you are using some other search platform like
Solr, Elasticsearch or Lucene. In that case, those tools have ways
to tell you what terms are being searched for.
Mark Giffin Consulting, Inc.
We gather analytics on some of our webhelp outputs.
You’ll need to set up your GA account and include a script
tag in the header or footer of each page that points to
one of your account’s tracking IDs.
By the way, all, we’ve had debates about the ethics
of capturing user traffic with GA. We have some people
who are against gathering this information on privacy
grounds and others who push for GA in order to improve
the docs. This becomes especially sensitive when
developing docs delivered internationally.
For the Oxygen user's manual which is produced
also with WebHelp
responsive we add to each HTML page a custom
footer with a reference to
I'm not sure if we have an API to give you access
to the searched words.
Maybe you can write to "support@..."
about this use case and
if we do not have support for it we could add some
in a future version.
On 10/1/2018 11:18 AM, ann.jensen74@...
> We develop our product documentation in DITA
> Author), publish using Oxygen WebHelp and
deploy it to a secure site
> (only accessible via our web-based product).
We would like to gather
> information on what pages our users are
accessing and what keywords
> people are searching for.
> Is anyone else managing to gather this
information from WebHelp
> published content for the purpose reporting
> Any feedback appreciated,